Refunds and Returns
Final Sales & Product Integrity
Because of the nature of our products, all sales are final once an order has shipped. Refunds are not offered under any circumstances.
Every product is manufactured and stored under strict quality control standards. Once a product leaves our facility, it cannot be returned or reused due to safety and regulatory reasons.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, incorrect, or defective, you must contact Admin@vitlpeptides.com within seven (7) days of delivery. Include your order number, photos, and a brief description of the issue. Once verified, VITL Research will send a replacement for the affected item(s) at no cost. Replacements are the only remedy available; monetary refunds are not issued.
Order Cancellations
Orders may be canceled only before shipment. To request cancellation, contact Admin@vitlpeptides.com immediately. If the order has already been processed or shipped, it cannot be canceled, recalled, or refunded.
Order & Shipping Accuracy
Please verify all shipping details, billing information, and product selections before completing checkout. VITL Research is not responsible for incorrect orders or delivery failures caused by inaccurate or incomplete information submitted by the customer.
Carrier, Customs & Loss
If a package is lost, delayed, or seized by customs or a shipping carrier, VITL Research will assist with tracking or inquiries when possible. However, because such events are beyond our control, no refunds or replacements will be issued once an order has been handed to the carrier.
Shipping and Payments
VITL Research ships orders Monday through Friday, excluding holidays. Paid orders received before 12:00 PM Pacific Time typically ship the same business day. Orders placed after that time or over a weekend ship the next business day. Tracking information is provided via email once your order ships.
Shipping rates and available delivery options are displayed during checkout. Delivery times are estimates and not guarantees. VITL Research is not responsible for delays caused by carriers, customs, or unforeseen events once the order has been transferred to the shipping provider.
International customers are responsible for all customs duties, taxes, and import regulations in their country. If a package is refused, confiscated, or destroyed by customs, no refund or replacement will be issued.
Payment in full is required before shipment. Accepted payment methods include major credit cards and other options shown at checkout. For ACH or e-Check payments, you authorize a one-time debit for the full order amount from your specified account. Once authorized, these payments cannot be canceled or modified.
All prices are displayed in U.S. dollars and are subject to change without notice. Taxes, duties, and import fees are the responsibility of the purchaser.
VITL Research protects all transactions using 256-bit SSL encryption. Customer data is stored securely and used only for order fulfillment and customer service. We do not sell or share personal information with third parties.
Accessibility
VITL Research is committed to maintaining accessibility and usability for all visitors, including those with disabilities. Our website follows the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible.
We recognize that accessibility is an ongoing process and continuously work to improve site performance across devices and assistive technologies. If you experience any accessibility barriers, please contact us at Admin@vitlpeptides.com. We will respond within five (5) business days and provide an accessible alternative or solution.
Governing Law
These Terms are governed by and construed in accordance with the laws of Texas, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the competent courts located in Texas.
Contact
For questions or concerns regarding these Terms, Refunds, Shipping, or other policies:
- VITL Research LLC
- Admin@vitlpeptides.com